Contact

Reporting a user or a call

Use the report control in the app rather than writing to us. It is not a brush-off: an in-app report carries the call context with it, so it can be acted on. A description in an email of "a man, yesterday evening" usually cannot.

Anything involving a minor is the exception — report it in the app and tell us here, and it goes to the top of the pile.

Everything else

Our support mailbox is being set up along with the domain and will be published here the moment it can actually receive mail. We would rather show nothing than an address that bounces.

What to include

• What happened, in your own words — one paragraph is plenty.
• Roughly when, including your time zone if you know it.
• The account or display name involved, if there was one.
• What you would like to happen next.

Account and billing

Calls on Omet are paid, and each person sets their own rate. If a charge does not look right, write to us with the approximate date and time and what you expected to be charged, and we will look at it.

Press and partnerships

Same address, and please say "press" in the subject line. We will tell you what we can confirm and we will not invent the rest.

Not an emergency service

If you or someone else is in immediate danger, contact your local emergency services. Omet is a video chat platform and cannot respond at that speed.

Related: Safety · Community Guidelines · Privacy Policy.